Support & Help Center

How can we help you?

Welcome to Blockpool Support — your central hub for assistance with our blockchain services, digital assets, account issues, and usage questions. We are here to ensure that you get the most from Blockpool in the easiest, safest and fastest way possible.

Our Support Services

  • FAQ & Guides — find quick answers and step-by-step instructions for common tasks: registration, identity verification, wallet setup, NFT minting, asset provenance, and more.
  • Technical Support — if you encounter bugs or technical issues while using Blockpool's platform, our team is ready to help you resolve them.
  • Account and Access Issues — assistance with login problems, password reset, account verification, and access management.
  • Legal & Compliance Questions — get support related to our terms, privacy policy, data protection, and compliance standards.
  • Partnership & Business Inquiries — for creators, rights holders, and businesses interested in our blockchain solutions, we provide dedicated support and consultation.

How to Contact Us

You can reach our Support Team by submitting a request through the support form on this page, or by sending an email to [email protected]. Please include your account details, a clear description of the issue or question, and any relevant screenshots or transaction IDs to help us assist you as quickly as possible.

Response Time & Service Hours

Our support team generally processes requests within 24–48 hours on business days. For urgent issues (such as security or access problems), we strive to respond as soon as possible. We aim to provide clear, friendly and efficient support at all times.

Community & Resources

In addition to direct support, we maintain a set of resources including knowledge-base articles, user guides, and community forums. These resources help users find answers independently and learn more about using Blockpool's blockchain platform effectively.

Feedback & Improvement

Your feedback is important to us. If you have suggestions, comments or ideas on how to improve Blockpool's services or support — please let us know. We continuously strive to enhance our platform, user experience, and support quality.